Customer Service
Full Commitment to Our Clients Satisfaction
IBA Looks Further Than Our Competition, Providing Focused Client Satisfaction and Total Customer Care
- IBA’s personalized customer care includes 24/7/365 on-line claim and eligibility access to providers with a dedicated Toll Free number to ensure quick and effective responses to each member’s needs
- The IBA highly trained team of service professionals provides total efficiency and professionalism and is dedicated to complete client satisfaction with thorough communications, detailed reporting and frequent personal contact
- IBA chooses cutting-edge technology to drive efficiencies throughout the healthcare system via an interactive member/employer/ provider web portal and responsive web design (RWD) which allows for easy viewing on hand-held devices
- For clients new to the self-funding process, we’ll work together to develop the right strategies to reach your Health Plan goals and ensure member satisfaction
